I'm getting an "Out of Region" error. What can I do?

If you are in the correct region and are you getting an 'Out of Region' error, please clear your web browser's cache and try clearing the DNS Cache on your computer.


For Windows® XP, 2000, Vista®, 7, and 8

-Click the Start button, On the Start menu, click Run.

-If you do not see the Run command in Vista, enter "run" in the Search bar.

-Type the following in the Run text box: ipconfig /flushdns


MacOS® 10.7 and newer:

-Click Applications.

-Click Utilities.

-Double-click the Terminal application.

-Type the following: sudo killall -HUP mDNSResponder

Warning : To run this command, you will need to know the computer's Admin account password.


MacOS® 10.5 and 10.6:

-Click Applications.

-Click Utilities.

-Double-click the Terminal application.

Type the following: dscacheutil -flushcache

-After doing this, please restart your computer.

 You can also go to and find your public IP address.  If you are close to the border of an unsupported region, you may need to contact you Internet Service Provider (ISP) to request an IP change.

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