What does Error Code 550, 505, or 512 mean?

These errors will be displayed on a device or PC if the service is having difficulty communicating with the server.

There are various reasons why this could happen, but often can be fixed by following the steps below...


First, verify that internet access is available and functioning on the device or PC.


If using a device:

-Restart the Application.

-Try deactivating/re-activating the App to your account.

-Are other Apps working?  If not, you may have an internet connectivity issue.  Try restarting your router.


If using a web browser: 

-Try deleting the browser's cache and cookies and restart the browser.

-Try removing plugins or add-ons related to Roxionow and restart the browser.

-Try a different web browser (IE9, Firefox, Chrome, Safari, Opera, etc.).


If none of these steps help, please contact Customer Support for additional help.

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